Frequently Asked Questions
If you cannot find answers to your questions then please call us and we will try our best to provide answers to your questions.General
- What is a visa?
A visa is an authority issued by the Embassy/Consulate of a country that permits a traveler to visit that particular country. The majority of visas are stamped inside your passport. (A small number of visas are either separate document to be carried with the passport or issued electronically.) Visas are issued with specific limitations regarding purpose of visit, length of stay, validity of visa, etc... Some countries do not require a visa or do not require a visa in some situations, such as a result of reciprocal treaty arrangements. The possession of a visa is not in itself a guarantee of entry into the country that issued it, and in certain cases a visa can be revoked at any time.
- Where can I travel with my travel visa?
Usually you can travel within the entire country if you are holding that country’s visa. However some countries place restrictions on travel to certain destinations within that country. We strongly advise you to call us or the concerned embassy for more information.
- How does it all work?
Its simple, just check the requirements on our website and post the required documents to us. We will do the needful and send your passport back to you with the required visa in it.
- How long is a visa valid for?
Visa validity depends on your application and individual embassy’s discretion. For example, an Indian tourist visa is valid for six months starting from the date it is issued.
- How far in advance can I apply for a visa?
Most visas are valid from the date of issue, NOT your date of arrival in the country concerned. You should ensure you get your visa well in advance, but not too much in advance if you want to make a long trip. Plan accordingly.
- Can I apply for a visa online?
Most of the visas like Indian and Chinese visa are pasted in your passport. Hence we need to send your valid original passport. British travelers can obtain visas for countries like USA and Australia online. However that may not be possible in certain cases. Please call us for further details.
- Can I fax my passport copy and/or completed applications for issuance of a visa?
A majority of the embassies only accept original documents like actual passports. No photocopies or fax copies are accepted. These include embassies like India, China and all Schengen countries embassies. Actual passport is required to stamp your visa in it. Please call us for further details.
- Do I need to send my actual passport?
For the majority of countries like India, a visa is stamped on a visa page inside your passport. Hence we would require your passport in such cases. However, there are a few exceptions e.g. U.S.A. and Australia.
- How long will it take to process my visa?
Different embassies have different visa processing times. Indian embassy usually takes 3 working days to process an application – example, if an application is submitted on Monday then your passport / visa can be collected on Wednesday. We strongly advice you to add at least 3 extra days to allow for delivery of your documents to us and later back to you. Do not purchase your tickets till you get your visa. However if you already have purchased your tickets and traveling in next 10 days then call us to arrange express service at no extra cost.
- When should I book my flights?
It normally takes a week to process your application. However only book your flights once you have acquired your visa. If you already have booked your travel and require a visa urgently, then we can provide you with express service at no extra cost. Please call us if you are traveling in next 10 days.
- I do not have a printer to print visa form. What should I do?
If you do not have a printer then go to the forms centre, select the appropriate visa form and fill your details. We will post the form to you. Alternatively you can use the contact us section to send us an email or call us and request your desired application form.
- What forms of payment do you accept?
We accept all major UK debit and credit cards. Alternatively you can send us a cheque along with your application. Please make the cheque payable to ‘VISA GENIE LIMITED’. You can also deposit money into our bank account. Call us for our bank details.
- Is it secure to give my personal details online?
It is 100% secure to use our website. We use the best technology available to safeguard your details. Our payment processing system is provided by one of the worlds best banks. We do not sell or share your details with anybody other than the concerned embassy.
- What does your price include?
Our price includes the service of checking your application for errors, submitting it to the embassy, later collect it from the embassy and mailing it back to you. Visa Genie has no control on the application process or its outcome. Although forms are checked by our experienced staff for any errors, we do not take any responsibility for the same. Applicants have to ensure that correct and complete information is provided at all times.
- How do you know that I have paid?
Once you book your case online, we receive a confirmation from the bank immediately.Once we receive your application be post, we verify your name and address with this confirmation. This helps us allocate the payments to correct cases. In short, your money is in good hands.
- I cannot travel for a reason. Can I get a refund?
If the visa has been processed, then we will not be able to refund the visa fee or our handling charges. If the visa has not been applied for then you will be refunded only the embassy fees. Our service fees are non refundable.
- How should I send my documents to you? How will you send them back?
You should always send your documents either by Royal Mails recorded or guaranteed delivery so that you can keep a track of your documents. Alternatively you can use a reputable courier. We send all our applications by Royal Mails recorded delivery unless you opted for Royal Mails special guaranteed delivery.
- How do I know you have received my documents?
We notify you by email on receipt of your documents. Alternatively you can call us to confirm the safe delivery of your documents.
- Can I deliver and collect my passport in person?
Yes. We are open Monday to Saturday 10:00 to 20:00. We can have a cup of tea if you like.
- Can you deliver my passport at the airport?
We can deliver passports to the airport at an additional charge of £80. Please call us in advance to check for courier availability.
- What happens if my documents get lost in post?
All reputable courier companies have insurance and compensation policies against loss and we suggest you contact them for these details. All the documents Visa Genie sends back to the clients are through Recorded or Special Delivery run by the Royal Mail, and the claims will have to be handled directly through Royal Mail. Although we do not take any responsibility for any documents lost in transit, we will try our best to help you in that situation.
- Is my visa guaranteed?
Your visa is only guaranteed by us upon receipt of your documents and verification of the same. If in doubt we will contact you to discuss your application. If any information is concealed or not provided by the client then the guarantee will lapse.
- I am traveling soon. Do you provide URGENT service?
We always try our best to process your application at the earliest. We can provide express service. If you need your visa urgently then please call us before booking your applications as requirement may differ for such applications.
- I have incorrect details printed on my visa. What happens now?
We can contact the concerned embassy to rectify the details. Although Visa Genie does not charge for this service, additional charges may be payable to the embassy.